Useful information

Here you will find all necessary information for a tourist visiting Rostov region.



Rostov region is the southern region of the Russian Federation. This area is located in the lower Don river basin. The South-Eastern part is washed by the waters of the Azov sea. The terrain of the region is flat, and the main natural area is the steppe.



The climate of the region is moderate, the lack of large water resources makes it dry. The average temperature in July – +23 °C, in January -7 °C. The precipitation amount is small - an average of 400-500 mm / year.


Customs regime

A tourist can import the following goods into the country duty free:

  • up to 50 cigars or 100 cigarillos, or 200 cigarettes, or 250 grams of tobacco;
  • up to 2 liters of alcoholic beverages;
  • products that cost no more than 65000 rubles with a total weight of no more than 35 kg.

It is prohibited to import and export products containing pornographic content, materials containing elements of official or state secrets, rare species of animals without a permit, as well as samples of weapons and ammunition. It is mandatory to declare precious metals and stones, weapons, ammunition, radioactive, explosive, narcotic, psychotropic, toxic or poisonous substances, strong medicinal products; radio transmitting and receiving complexes with operating frequencies above 9 kHz, as well as artistic and cultural values.



Ruble. Currency exchange can be carried out in banks, as well as in exchange offices located at the airport and in major retail outlets in cities.



The tip system applies to waiters in bars and restaurants, maids in hotels, taxi drivers and guides and is 5-10% of the order price. Tipping is not mandatory, but if the customer is satisfied with the service, tipping is a sign of good form.



Bus services are well developed in Russian cities. Trams, trolley buses and taxis are also available. Tickets for travel can be purchased in the transport itself (from the controller or driver). There are several companies that provide taxi services. To order a taxi, you can use the Uber or Yandex, or ask the reception manager to call a taxi for you.


Personal transfers and excursions

To order transfers and excursions in the Rostov region please use the MICE-partners.


Useful phone numbers

  • In case of fire, call (city/mobile) - 01/101. 
  • If necessary, call the police (city/mobile) — 02/102.
  • Medical assistance (city/mobile) - 03/103.
  • For problems with household gas (city/mobile) - 04/104.

There is also a unified system of interaction between emergency services when responding to accidents and emergencies all over Russian Federation – 112.

Once you call one of the above services kindly remember the points to mention:

  • what's wrong;
  • who did this happen to;
  • where it happened (the address of the call clearly and legibly);
  • please provide your first and last name.

To contact emergency services should be only in case of urgent need of assistance. Otherwise a fine will be applied.



During your stay in Russia you can apply to a medical institution with the below documents:

  • policy of the obligatory medical insurance;
  • insurance services included in the tour package.
  • To get free medical care, you must contact the phone numbers specified in the insurance company's medical policy;
  • When applying to medical institutions without a referral from an insurance company, the tourist pays for the services themselves, or on the basis of the obligatory medical insurance policy.

Embassies and consulates in the Rostov region

Honorary Consulate of The Republic of Korea
Address: 60 Budenovsky Ave., Rostov-on-Don, Russia
Phone number: +7(863)218-19-90, +7(863)218-19-91
Opening hours: mon-Fri 9: 00-17: 0


Consulate General of The Republic of Armenia
Address: 1A, Yerevan street, Rostov-on-Don, Russia
Phone number: +7(863)207-67-51, +7(863)253-67-45
Opening hours: Mon-Fri 10: 00-14: 00


Consulate General of Romania
Address: 18/39, 7-ya Liniya street, Rostov-on-Don, Russia
Phone number: +7(863)230-29-15, +7(863)253-08-61
Opening hours: Tue-Thu 10: 00-12: 00


Embassy of The Republic of Belarus
Address: 74k1, 14-ya Liniya street, Rostov-on-Don, Russia
Phone number: +7(863)286-96-90, +7(863)286-96-92, +7(863)286-96-91
Opening hours: Mon-Tue 9: 00-18: 00, break 13: 00-14: 00


Authorized representative office of the Republic of Ingushetia in the Rostov region
Address: 6, City Volos street, Rostov-on-Don, Russia
Phone: +7(863)201-28-02
Opening hours: Thu 12: 00-14: 00


Representative office of Hungary in Rostov-on-don
Address: 60, Budennovsky Ave., FL. 11, Rostov-on-Don, Russia
Phone number: +7(863)268-93-60, +7(863)268-93-59, +7(495)373-45-20
Opening hours: mon-Fri 9: 00-17: 00


Detailed information about the region and its attractions you can find on the official tourist portal of the Rostov region